Return and Refund Policy

At EVERGLOW, we want you to be happy with your purchase. If there is a problem with your order, please contact us so we can review the situation and help find an appropriate solution.

This Return and Refund Policy applies to purchases made through our online store.

1. Reporting a Damaged, Defective, or Incorrect Item

If your EVERGLOW product arrives damaged, defective, or different from what you ordered, please contact us within 30 days of delivery.

To help us review your request, please provide:

Your order number and the email address used at checkout.

A clear description of the problem.

Photos or a short video showing the product and the issue.

Photos of the original packaging and shipping label, particularly if the item received is incorrect or an item is missing.

We may ask for additional information to assess your request.

If the issue is confirmed, we will review the appropriate resolution, which may include a replacement or refund, subject to applicable law.

For verified defective, damaged, incorrect, or missing items, you generally will not need to return the product unless we provide specific instructions.

2. Returns for Change of Mind

If you wish to return an item because you changed your mind or no longer want it, please contact us before sending anything back.

Contact us before returning a product. We will review your request and provide the applicable return instructions, including the return address and any conditions that apply.

Returns for change of mind must be approved in advance. The item may need to be unused and in its original packaging, to the extent permitted by applicable law.

Unless otherwise required by law or agreed by EVERGLOW, customers are responsible for return shipping costs for approved change-of-mind returns.

Please do not send products directly to Zendrop or a supplier, as they may not accept customer returns at their warehouse.

3. Order Cancellations

If you need to cancel an order, contact us as soon as possible and include your order number.

We can request cancellation before the order enters processing or shipping. Once an order has been processed or shipped, cancellation may no longer be possible.

If an order is successfully canceled, we will issue any applicable refund to the original payment method.

4. Orders That Have Not Arrived

If your order has not arrived within the estimated delivery timeframe shown at checkout, please contact us with your order number and tracking details.

We will review the tracking information and contact the relevant shipping or fulfillment provider when necessary.

If a shipment is confirmed lost or undelivered, we will work with you to determine an appropriate resolution, such as a replacement or refund, in accordance with applicable law.

Tracking may occasionally show a package as delivered before it physically arrives. If this happens, please check with household members, neighbors, and any secure delivery locations, and contact us if you still cannot locate the package.

5. Refund Processing

If a refund is approved, it will generally be issued to the original payment method.

The time it takes for the funds to appear depends on your bank, card issuer, or payment provider. We will notify you when your refund has been processed.

Shipping charges, taxes, and other fees will be handled in accordance with the circumstances of the order and applicable law.

6. Exchanges and Replacements

If you receive a damaged, defective, or incorrect product, we may offer a replacement when available or another appropriate resolution.

Replacement availability and delivery time may vary depending on stock and shipping conditions. We will communicate the available options to you.

7. Packaging Issues

Minor damage to external packaging that does not affect the product itself may not qualify for a refund or replacement on its own. However, please contact us if the packaging damage has affected the product or if you have concerns about its condition.

8. Exceptions and Consumer Rights

This policy does not limit any rights or remedies that cannot legally be excluded or restricted under applicable consumer protection laws.

Some purchases or situations may be subject to additional legal requirements. Where applicable law provides a right to a refund, return, cancellation, or other remedy, those rights will be respected.

9. How to Contact Us

To request a return, refund, replacement, or order investigation, contact:

Store: EVERGLOW
Email: Everglowcostumerservice@gmail.com
Website: https://evergloworb.com/

Please include your order number and a description of the issue so we can assist you as efficiently as possible.