Privacy Policy

At EVERGLOW (“we,” “us,” or “our”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from our online store.

Our store is hosted on Shopify, which provides the e-commerce platform that allows us to offer our products and services.

1. Personal Information We Collect

Depending on how you interact with our store, we may collect the following categories of information:

Contact information: Your name, email address, phone number, billing address, and shipping address.

Order information: Products purchased, order details, payment status, and transaction-related information.

Payment information: Payment details are processed by Shopify and applicable payment providers. We do not receive or store complete payment card numbers when payments are processed through these providers.

Device and usage information: Your IP address, browser type, device information, pages viewed, and interactions with our website.

Customer support information: Information you provide when contacting us about an order, product, or other inquiry.

2. How We Use Your Information

We may use your personal information to:

Process and fulfill orders and arrange shipping.

Process payments, refunds, and returns.

Communicate with you about orders, delivery, and customer service inquiries.

Provide customer support and respond to requests.

Maintain, improve, and protect our website and services.

Detect and prevent fraud, unauthorized transactions, and security issues.

Comply with applicable legal and regulatory obligations.

Send promotional communications where permitted by law and, when required, with your consent.

3. How We Share Your Information

We may disclose personal information to third parties when reasonably necessary to operate our store and provide our services, including:

Shopify: To host our store, process transactions, and provide e-commerce services.

Suppliers and fulfillment providers: Including Zendrop, where applicable, to process orders, coordinate product fulfillment, and arrange shipping.

Payment providers: To securely process payments and related transactions.

Shipping and delivery providers: To deliver purchases and provide tracking information.

Analytics and advertising providers: If enabled, to help us understand website activity and measure or improve advertising.

Professional advisers and public authorities: Where necessary to comply with legal obligations, protect our rights, or address fraud and security concerns.

We do not share personal information indiscriminately. Third-party providers may process information according to their own privacy policies and applicable legal requirements.

4. Cookies and Similar Technologies

Our store and service providers may use cookies and similar technologies to operate the website, remember preferences, maintain shopping cart functionality, understand website usage, and support advertising where enabled.

You can manage certain cookie preferences through the consent tools available on our website and through your browser settings. Disabling some cookies may affect website functionality.

5. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide services, maintain business and transaction records, resolve disputes, meet legal obligations, and enforce our agreements.

When information is no longer needed, we take reasonable steps to delete it or otherwise handle it in accordance with applicable law.

6. Your Privacy Rights

Depending on where you live and the laws that apply, you may have the right to request access to, correction of, or deletion of your personal information. You may also have the right to obtain a copy of your information, withdraw consent where processing is based on consent, or opt out of certain targeted advertising or data sharing.

To submit a privacy request, contact us using the information below. We may need to verify your identity before responding.

You may also be able to manage certain privacy preferences through the tools available in our store or through Shopify's privacy portal at https://privacy.shopify.com.

7. Marketing Communications

If we send promotional emails, you can unsubscribe using the link included in those messages. Even if you opt out of marketing communications, we may still send necessary transactional messages, such as order confirmations and shipping updates.

8. Data Security

We use reasonable measures designed to protect personal information against unauthorized access, loss, misuse, or disclosure. However, no method of transmission or electronic storage can be guaranteed to be completely secure.

9. International Data Transfers

Our service providers may process or store information in countries other than the country where you reside. Where required, appropriate safeguards will be used for such transfers in accordance with applicable privacy laws.

10. Children's Privacy

Our store is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13 without any legally required consent. If you believe a child has provided us with personal information, please contact us so we can review the matter and take appropriate action.

11. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of websites that we do not operate. We encourage you to review their privacy policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, service providers, or legal obligations. The updated version will be posted on this page with a revised “Last updated” date when appropriate.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Store: EVERGLOW
Email: Everglowcostumerservice@gmail.com
Website: https://evergloworb.com/